Informa Telecoms & Media Shop - Mobile Device and the User Experience
 

Mobile Device and the User Experience '08

Personalising the Mobile User Experience By Achieving End User Delight with Intuitive Mobile User Interaction Technologies

11th - 12th November 2008, Crowne Plaza London, The City

Agenda

DAY 1 - TUESDAY 11 NOVEMBER 2008

STRATEGIES TO POSITION THE USER INTERFACE AS A GATEWAY TO GENERATE REVENUE AND IMPROVE THE USER EXPERIENCE

Registration and Coffee

08.00

Conference Welcome and Speed Networking

08.30

Your opportunity to get to know your peers before the start of the conference, set in a relaxed and informal atmosphere

  • Barbara Ballard, President and Founder, Little Springs Design

KEYNOTE: DELIVERING AN INTUITIVE USER EXPERIENCE

Deliver an Intuitive User Experience Across Multiple Mobile Platforms

08.45
  • The basic tenants of small screen mobile design still apply, no matter how advanced the phone... it still always with you and always in your pocket
  • Creating a framework requires building products to test them out - creating intuitive frameworks that scale to different device and OS profiles, like Android, iPhone, Nokia and Blackberry
  • The tough questions that come up when deciding to go Web App, Native App or Both!
  • Leland Rechis, User Experience Designer, Google, USA

Effectively Targeting the Customer and Delighting Them with Intuitive UIs

09.10
  • The role of user experience in Vodafone product development and marketing
  • The importance of tapping into customers' latent needs and desires for products and services as well as their stated needs, while taking future trends and influences into account
  • The challenge of applying customer insights in the development of new products and services across a complex mix of technologies, responsibilities and interests
  • Michael von Roeder, Global Head of User Experience, Vodafone, Germany

Mobile Persuasion Design Principles

09.35
  • Focus on the unique characteristics of Mobile
  • Think "always with you", not just "on the o"
  • Build and reinforce common ground and identity
  • Enable access to what's essential, not just browsing
  • Consider what emerging markets can teach us about the fundamentals of mobility
  • Mirjana Spasojevic, Senior Principal Scientist, Head User Interfaces Team, Nokia Mobile Phones, USA

Networking Coffee Break and Exhibition Visit

10.00

STRATEGIES TO GAIN INSIGHT OF THE USER EXPERIENCE ANDWHAT THE USER IS DOING

Get an Insight into Your Customers’ Wireless Experience -Addressing User Profiling and Expectations

10.30
  • Addressing the end users current and future needs
  • Different types of user experience scenario and how they can be met
  • User analytics - monitoring what the user is doing and creating a "relevant" user experience
  • To be confirmed - see www.informatm.com/userexperience for updates

Incorporating the Heart and Mind of the User in the Design of Mobile Handsets

10.55
  • How to design the user needs into the industrial design of handsets
  • Creating the pull in demand for services, content and well designed handsets
  • Fully understanding what it means to put the user first
  • Abhi Naha, Chief Sales & Marketing Officer, Idem, UK

Why is the iPhone regarded as a Superior Device by the Consumers?

11.20
  • Is the iphone opening doors to new and very different kind applications?
  • What will be the consequences?
  • Is the iphone accelerating the market
  • Scott Weiss, Executive Director - EMEA, Human Factors International Ltd, UK

How can the Elusive "User Experience" be Achieved? What Exactly Does the User Want From Their Phone?

11.45
  • What is a good user experience?
  • Dissecting the user experience into "mini-experiences" that achieve the users experience at that time
  • Building more complex experiences once comfort with the current experience has been established
  • What does the user want - colour, the touch screen, the browser, the brand?
  • Ian Curson, Principal User Experience Manager, Vodafone, UK
  • Mark Rolston, SVP Creative, Frog Design, USA
  • Matthew Menz, Head of Interaction, Motorola, UK
  • Ana Bravo, Lead Specialist, Handset Customisation and Usability, Telefonica, Spain
  • Markus Grupp, Handset User Experience Design Manager, TELUS, Canada
  • Mukarram Patrawla, Technology Strategy, Bell Mobility, Canada

Networking Lunch and Exhibition Visit

12.30

THE IMPORTANCE OF STYLE, FASHION AND BRAND IN THE USER EXPERIENCE

Extending the O2 Brand onto a Handset- The O2 Cocoon Story

13.30
  • Differentiation in a competitive market
  • Turning insight into design
  • Pushing for a good end -to-end mobile phone experience
  • Markus Hohl, Head of Design, Own Branded Solutions, O2, UK

The Importance of Fashion, Styling and Brand in the Consumer Market

14.00
  • How to differentiate the mobile leading to added value and premium price
  • Enabling an effective marriage between fashion, style and technology
  • How to incorporate the UI with handset styling
  • Addressing the challenges which fashion and styling presents to existing handset vendors
  • Addressing the opportunities which handset styling presents for pure fashion brands to enter the handset market
  • Saverio Romeo, Research Analyst, Frost & Sullivan, UK
  • Gus Desbarats, Chairman, The Alloy, UK
  • Andrew Swartz, User Experience Expert, Serco Usability Services, UK
  • David Marshall, VP of Corporate Design, Plantronics, UK

DESIGNING AND DELIVERING INNOVATIVE SERVICES TO DELIGHT THE USER

What Categories of Innovative Services Deliver a Good User Experience?

14.30
  • Next mobile revolution
  • The impact of IP
  • Application vs access
  • Future applications
  • Importance of interoperability
  • Bernd Hoogkamp, Head of Global Mobile Community, TeliaSonera, Belgium

Networking Afternoon Tea Break & Exhibition Visit

15.00

Delivering the Optimal Mobile Video and TV Experience to the User

15.30
  • Comparison of the interactivity of linear (DVB-H and streaming) and nonlinear (3G on-demand and download)
  • How to deliver a network agnostic and service operator branded Electronic Service Guide (ESG) - a hybrid solution to serving mobile media services
  • An insight into local mobile media services and ubiquitous mobile media
  • Jonas Kronlund, Technology Manager, Research Cooperation, Elisa, Finland

Launching Innovative Web 2.0 Services

16.00
  • Discussing the innovative services
  • How well are these services supported by the device
  • How can they be suited to a good user experience?
  • Robert Lattuada, Head of Portfolio Selection, T-Mobile, UK

EFFECTIVELY REACHING THE NEXT GENERATION OF CONSUMERS BY ENABLING USER-GENERATED AND TARGETED CONTENT

Internet Portal and Service Provider: Delivering the Best Mobile Internet User Experience by Effectively Targeting the Right Content and Services to the Right Customer

16.30
  • Mobile Internet -The barriers and triggers
  • A consumer centric approach to the mobile internet
  • Example Case Studies - eg Yahoo’s mobile search product onesearch, Yahoo’s mobile widget platform Yahoo Go and Yahoo’s Mobile Portal
  • Alex Romero, Business Development Manager, Yahoo!, UK

Content Provider: Using the Device as an Enabler for Socially Networked and User Generated Content

17.00
  • The visual ringtone as a mechanism for mobile content stimulus and consumption.
  • Leveraging social network content to ringtones
  • Mobile Content 2.0 - Creating visual ringtones from diverse sources
  • Visual ringtone sharing
  • Visual ringtones channels
  • Haim Cohen-Mintz, VP, Europe and Carrier Relationships, Vringo, UK

End of Day One

17.30

DAY 2 - WEDNESDAY 12 NOVEMBER 2008

THE DESIGN PROCESS OF THE UI - HOWTO BUILD A USER FRIENDLY INTUITIVE PRODUCT

Networking Coffee Break & Exhibition Visit

08.30

Chairs’ Welcome and Introduction

09.00
  • Andreas Constantinou, Research Director, VisionMobile

KEYNOTE: BUILDING THE USER EXPERIENCE

Delivering A Great User Experience with the Smartphone

09.10
  • The user experience of the smartphone
  • Tailoring winning propositions for consumers and professionals
  • Philip Blair, Product Director, HTC Europe, UK

Handset Usability: Out With The Old, In With The New

09.35
  • Is any this stuff going to work, and who makes money out of it? A review of the convergence value-chain to assess where the largest opportunities lie?
  • Smartphone cost breakdown - how much does a great web experience really cost?
  • Who really understands how to build customer loyalty? Who has scale and can build solid links between device software platforms, third party application developers and data services?
  • The Wish List: five things the industry must change to realise success here
  • Richard Kramer, Managing Director, Arete Research, UK
  • Brett Simpson, Director, Arete Research, UK

The Experiences of 3 Group Introducing Different Versions of Skype on Mobile

10.00
  • Features
  • The Skype User Interface
  • Design and Test
  • User feedback and iterative development
  • Carl Taylor, Director of Applications and Services, Global Technology Strategy, HutchisonWhampoa Europe, UK

Networking Coffee Break and Exhibition Visit

10.25

INVESTIGATING THE DIFFERING UI INPUT AND OUTPUT TECHNOLOGIES

Delivering Innovations in Input Methods

11.00
  • How to make handset user experience more compelling
  • Easy-to-use solutions to increase productivity and delivery of information
  • William Clement, EMEA Mobile Marketing Head, Nuance Communications

3D, and Other New Trends, With a Purpose - Not just for the Sake of It

11.25
  • How will 3D improve the user experience
  • Mobile interaction using haptics
  • Effectively differentiating between what just looks nice and what is useful
  • Examining current handset evolution and the benefits they will bring
  • Fredrik Ademar, CTO, The Astonishing Tribe, Sweden

Gestural Interfaces - Delivering a User Friendly Gesture Based Interface

11.50
  • Developing gesture based interfaces to deliver a good user experience
  • Effectively working with operators, developers and mobile device manufacturers
  • Francis MacDougall, Founder and CTO, GestureTek, USA

Touch and Proximity Sensing - An Innovative Way for Users to Interact with their Device

12.15
  • Delivering touch, proximity and gestural solutions to enhance the user experience
  • John Feland, Human Interface Architect, Synaptics, USA

More Than The Sum Of The Parts: Combining UI Technologies for a Superior User Experience

12.40
  • Using platform technologies (such as haptics) broadly and consistently throughout UI features and applications
  • Choosing UI capabilities to align with the operator brand experience
  • How UI technologies and multisensory interfaces can be combined technically, aesthetically, ergonomically
  • The roles of technology providers, handset OEMs, and wireless operators in optimizing the user experience
  • Guiding principles for combining I/O technologies and capabilities
  • David Lock, VP Europe, Vuzix
  • Terence Warmbier, Director of Business Development, Europe, Immersion Corporation

Networking Lunch Break and Exhibition Visit

13.10

THE EVOLVING LANDSCAPE OF UI TECHNOLOGY - DESIGNING AND DEVELOPING MOBILE PHONES FOR THE USER EXPERIENCE

Latest Developments in UI

14.05
  • A Representative, SanDisk

Organisation Insight: Case Study BONDI Mobile Web Initiative

14.30
  • Providing consistent and secure web services across multiple platforms, devices and operators
  • Tim Haysom, CMO, OMTP

Mobile Developer Ecosystem View - Creating Consumer Centric User Experiences

14.50
  • Status of mobile applications today with respect to User Experience
  • Making the right application user experiences for a device or class of devices
  • What and what not to do while writing mobile applications
  • Creating the best in class consumer experience by applications
  • Asokan Thiyagarajan, Technology Evangelist, Motorola, USA

LWUIT: Build Compelling Cross-Platform User Interfaces Today

15.15
  • Creating rich UIs that span mobile and embedded platforms using the Lightweight UI toolkit
  • The complexity of building compelling cross-platform user interfaces
  • The open source Lightweight UI Toolkit project: Making rich UIs happen
  • Building a sample application with LWUIT
  • Terrence Barr, Senior Technologist and Embassador, Java Mobile & Embedded Community, SUN Microsystems, UK

Simplifying the Application Framework - Less is More : The Advent of the Simple Phone

15.40
  • Case study : The MMS
  • Simplification through multimodality
  • Simplification through LBS
  • Is there a limit to the number of features a cell phone can offer?
  • Adrien Pitrat, Usability Expert, Bouygues Telecom, France

Networking Afternoon Tea Break & Exhibition Visit

16.05

Creating Mobile Platforms with Considerations of Experience, Functionality and Usability from Concept to Service

16.25
  • How to generate revenue and excite the consumer in a world with multiple software platforms
  • How can operators, developers and mobile device manufacturers w0ork together to deliver what the customer wants?
  • Kristi Crum, Director of Data Products, Alltel, USA

Organisation Update: Enhancing the User Experience with Mobile Device Management

16.50
  • Current Issues Facing the Industry
  • Current Specifications from OMA DM
  • OMA DM Pipeline
  • Senior Representative, OMA

How to Build a User Friendly "Intuitive" Consumer Product?

17.15
  • What does it mean to build a friendly UI and how can this be done?
  • How do muscle memory, mental models, spatial relations and schemata play a role in user interface design?
  • What is the psychology behind the differing UI
  • What are the Input and output methods and ergonomic considerations
  • What are the application development considerations?
  • What are the hardware considerations?
  • Alan Duric, CTO, Telio, Norway
  • Asokan Thiyagarajan, Technology Evangelist, Motorola, USA

End of Conference

17.45