OSS/BSS Analyst

Peter Dykes has worked as a freelance telecommunications journalist since 1989, during which time he has specialised in mobile communication technologies, infrastructure, operational support systems and markets. For the last three years he has concentrated on fixed and mobile OSS/BSS issues such as fixed-mobile convergence, service provision / management / delivery, revenue assurance and billing. For the last two years he has been a regular contributor to Informa Telecoms & Media's Billing Plus newsletter, of which he became full-time editor in January 2006. A former BT engineer, Peter has contributed to a wide range of publications covering global telecoms, as well as a number of trade show dailies including Billing Systems International and, for 10 consecutive years, was senior writer for CeBIT News.

Ann Swallow is markets group manager for Informa Telecoms & Media, with responsibility for the Global Target Locator database, a research project that analyses the business and operational support systems used by operators worldwide. She is the author of the associated series of reports Global Trends in Telecoms BSS and BCC Market Forecasts. She is a regular contributor to OSS/BSS Analyst Research Service and is author of a range of strategic reports. Ann began her telecoms career with what is now BT, then spent a number of years in an independent telecom consultancy during and after telecom privatisation and liberalisation in the UK.

Kris is a Principal Analyst within Informa Telecoms & Media’s Industry Research division.
He is responsible for the research programmes and analyst teams that support Informa Telecoms & Media Intelligence Centres in the Networks and Mobile Operator topic areas. Kris’s areas of expertise include network vendor strategy and managed services although he tracks and comments on a broad range of topics in the mobile space ranging from mobile broadband to support systems. Recent research has included Networks Intelligence Centre modules and executive briefings.

Kris has 14 years experience in the telecoms sector as a journalist and analyst. He has worked on a wide range of advisory services, reports and consulting projects and contributed to numerous industry publications. He regularly conducts briefing sessions with operator and vendors and chairs and moderates international conferences.