OSS Strategies for Achieving Revenue Assurance

Andy Bairsto is Principal Analyst at Informa Telecoms and Media Group, and is responsible for managing the BSS/OSS sector reports and publication programme. He writes analytical reports and authored the management report ‘Minimising Churn and Building Customer Profitability’. He was also contributing author on Global Mobile Prepaid Strategies. Prior to this, Andy was editor of Billing Plus, a fortnightly newsletter that reports on and analyses business issues within the telecoms industry. Andy holds an MSc in Information Technology from Loughborough University, with a specialism in human factors and ergonomics. He has also published work on implementing user-centered IT systems.