Special
Features:
An awesome event to interact, learn and share different and effective relation and loyalty schemes
Delegate at Customer Loyalty conference 2006
This event will consider the changing nature of mobile customer loyalty in marketplaces around the world and equips operators with the tools and strategies needed to tackle churn. Features more operator case studies, interactive sessions, networking opportunities and innovative speakers from related industries sharing their experiences!
What You Will Learn
- Understand how to enhance the customer experience and meet subscriber expectations to increase satisfaction and loyalty
- Determine how to stand out in a competitive market to win loyalty from existing customers alongside new acquisitions
- Evaluate strategies for preventing corporate churn and growing loyalty with your most profitable customers
- Learn how to tackle the challenges of the prepaid market - reducing churn and driving use of value-added services
- Compare the best strategies for effective channel management to strengthen the weak points of your channel strategy
Presentations From
- Belgacom
- Kyivstar
- MTC Namibia
- Rogers Wireless
- 3 Sweden
- TDC
- Telefonia O2, Czech Republic
- Turkcell
- Uganda Telecom
- Warid Telecom
- WIND Italy
- Plus the leaders of the UK's Nectar Loyalty Scheme and the manager of Russia's largest coalition loyalty programme!
For information on speaking opportunities, please contact Katy Read at katy.read@informa.com or call Katy on +44 (0) 20 7017 5827
Event Agenda Overview
Conference Day One
Monday 22 January
Conference Day Two
Tuesday 23 January
Conference Day Three
Wednesday 24 January
Post-Conference
Workshop
Creating a Customer Experience Management (CEM) Strategy
Thursday 25 January
Led by Squid Solutions
Testimonials
"An awesome event to interact, learn & share different, effective retention & loyalty schemes"Xpress Telecom
Retention & Loyalty 2006
"Very refreshing and eye-opening"Zamtel
Retention & Loyalty 2006
"Excellent networking opportunities to share experience"Kyivstar
Retention & Loyalty 2006
"A great opportunity to hear about other carriers' success stories"Rogers Wireless
Retention & Loyalty 2006
"A good place to learn and avoid making similar mistakes when building loyalty operations"Uganda Telecom
Retention & Loyalty 2006
Registration
Register online or contact:
Customer Service Team
Tel: +44 (0)20 7017 5506
Fax: +44 (0)20 7017 4747
telebookings@informa.com
Sponsorship & Exhibition
To discuss opportunities, contact:
Danny Grogan
Tel: +44 (0) 20 7017 5829
danny.grogan@informa.com
Group Discounts
Register online or contact:
Patricia Jorge
Tel: +44 (0)20 7017 5391
Fax: +44 (0)20 7017 5657
patricia.jorge@informa.com
Marketing / Press Contact
For more information, contact:
Danny Grogan
Tel: +44 (0) 20 7017 5829
danny.grogan@informa.com
