See this documents 'Table of Contents' for more details.
1.		EXECUTIVE SUMMARY 2004
1.1		Key developments
2.		MARKET OVERVIEW AND ANALYSES
2.1		Key trends - review 2003 - forecast 2004
2.1.1		Market and regulatory overview
2.1.2		Major players
2.1.3		Infrastructure
2.1.4		Data and broadband
2.1.5		Mobile services
2.2		Analysis of the New Zealand market
2.2.1		Cautious optimism for Telecom in 2004
2.2.2		Massive mobile shake-up underway
2.2.3		The push for 3G services
2.2.4		Trans-Tasman telco harmonisation
2.2.5		Regulator eyeing the market
2.2.6		Regulations in 2004 - where to go from here?
2.2.7		NZ slipping further behind in broadband
2.2.8		Network outsourcing - which direction to take
2.3		Analyses major companies
2.3.1		Telecom Corporation of New Zealand
2.3.2		TelstraClear
2.3.3		Vodafone
2.3.4		Telecom vs TelstraClear
3.		KEY STATISTICS AND MARKET OVERVIEW
3.1		Key statistics
3.2		Telecommunications market overview
4.		REVENUE OVERVIEW (TABLES)
4.1		Revenue statistics by company
4.2		Total revenue statistics
4.3		Revenue growth statistics
4.4		Revenue by location and market
5.		REGULATORY ENVIRONMENT
5.1		Overview
5.1.1		Regulations in 2003
5.1.2		The development of regulations
5.2		Analysis
5.2.1		New global monopolism
5.3		LLU and Interconnection
5.3.1		Local Loop Unbundling
5.3.2		Interconnection
5.4		Telecommunications Act and TSO
5.4.1		Framework of the Telecommunications Act
5.4.2		Developments to the Act in 2003
5.4.3		Background and historical developments
5.4.4		Telecommunications Service Obligations (Kiwi Share)
5.5		Wholesale and Number Portability
5.5.1		Wholesale
5.5.2		Number Portability
5.5.3		Telecommunications Information Privacy Code 2003
6.		MAJOR PLAYERS
6.1		TSO contributors
6.2		Telecom Corporation New Zealand
6.3		Telstraclear Limited
6.4		Vodafone New Zealand Ltd
6.5		Other players
6.5.1		Broadcast Communications Limited (BCL)
6.5.2		CallPlus
6.5.3		Compass Communications
6.5.4		Southern Cross Cable Network
6.5.5		WorldxChange Communications
7.		COMPETITION AND SERVICE PROVIDERS MARKET
7.1		Legislation levels the playing field
7.1.1		Background
7.2		New networks proliferate
7.3		The reach of Wireless extending
7.3.1		Battleground for mobile data
7.3.2		Mobile shake-up on the way
7.3.3		Vodafone ahead in mobile market
7.4		ISP changes on the way?
8.		INFRASTRUCTURE
8.1		Overview
8.1.1		Network technologies
8.2		Rural telecommunications
8.3		Small local switches network
8.3.1		Switching Systems network
8.4		Infrastructure developments in 2003
8.4.1		IP network extended by TelstraClear
8.4.2		BCL's IP core goes live
8.4.3		Upgrade for Great Barrier Island
8.4.4		TelstraClear enters broadband wireless fray
8.4.5		BCL launches Extend
8.4.6		Fibre and wireless for Wired Country
8.4.7		New network in South Island
8.4.8		Increased capacity for Southern Cross Cable
8.4.9		Developments in 2002
8.4.10		Network fever in 2001
8.5		Public payphones
8.5.1		Payphone software glitch
9.		FIXED NETWORK VOICE SERVICES
9.1		Market overview
9.2		Historical background
9.3		Regulatory impact
9.3.1		Local Loop Unbundling on the horizon
9.3.2		Wholesale pricing determination
9.3.3		Commissioner makes his intent clear
9.4		New networks and technologies
9.5		Line rentals
9.5.1		Connection costs
9.5.2		Business lines
9.5.3		Background and historical development 2001-2002
9.6		Call charges
9.6.2		Local calling
9.6.3		National calling
9.6.4		Home to mobile
9.6.5		International call market
9.6.6		NUS Surveys
9.7		Value-added voice services
9.7.1		SKY and Telecom together again
9.7.2		First bundled tolls and Internet package
9.8		Calling cards
9.9		Emergency calls
9.10		IP Telephony and Call Centres
9.10.1		IP telephony is now mature
9.10.2		IP telephony market
9.10.3		IP beyond VOIP
9.10.4		IP integrates voice and data
9.10.5		IP vendors
9.10.6		Technology issues
9.10.7		Regulatory issues
9.10.8		Call centres
10.		DATA MARKET
10.1		Market overview
10.1.1		Telecom NZ dominates data
10.1.2		Migration to next generation network (NGN)
10.1.3		Bandwidth demand on the rise
10.1.4		Rising international volumes
10.1.5		New and niche developments for smaller operators
10.1.6		Convergence is the key
10.2		Mobile data
10.3		Open source solutions
10.4		Data developments in 2002
10.4.1		Proliferation of IP networks
10.4.2		AT&T wins TNZ business
10.4.3		Wholesaler extends network
10.4.4		Data over power lines
10.4.5		Telecom enters data alliances
10.5		Major data technologies
10.5.1		Overview
10.5.2		DSL
10.5.3		ATM
10.5.4		ISDN
10.5.5		Frame relay
10.5.6		PACNET
10.6		Major players in the data market
10.6.1		Introduction
10.6.2		Telecom NZ
10.6.3		TelstraClear
10.6.4		Vodafone
10.6.5		Woosh Wireless
10.6.6		ihug
10.6.7		CityLink
10.6.8		BCL
10.6.9		Tangent
10.6.10		Wired Country
10.6.11		Application Service Providers
11.		INTERNET MARKET
11.1		Market overview
11.2		Internet usage 2002 - cracking the 2 million mark
11.2.1		Internet usage in 2003
11.2.2		Internet services
11.3		Hosts
11.3.1		Host computers
11.3.2		Major organisations
11.3.3		Domain names
11.3.4		Internet Code of Practice
12.		ISP MARKET
12.1		Overview and trends
12.1.1		Market overview
12.1.2		Services and developments
12.2		Major players
12.2.1		Xtra
12.2.2		TelstraClear
12.2.3		ihug
12.2.4		Other ISPs
13.		BROADBAND MARKET
13.1		Broadband economy
13.1.1		Broader economic impact
13.1.2		Business leaders unaware of the economic benefits of broadband
13.1.3		Protecting voice rather than embracing broadband
13.1.4		Missing industry dynamics
13.1.5		Underdeveloped infrastructure
13.1.6		Boom and bust?
13.1.7		No leadership from Telecom
13.1.8		What about wireless broadband?
13.1.9		Local Broadband Agendas and Steering Committees
13.1.10		What about competition?
13.1.11		Triple play industry partnerships needed
13.1.12		Simplify customer access business models
13.1.13		Key role for IT players
13.1.14		Telcos show little initiative or innovation in broadband development
13.2		Overview and obstacles
13.2.1		Broadband - a concept not a technology
13.2.2		The broadband market in New Zealand
13.2.3		Background to broadband
13.3		The Knowledge Wave Initiative
13.3.1		The Knowledge Wave follow-up
13.3.2		Project Probe - the wrong approach
13.3.3		Catching the Knowledge Wave
13.3.4		Telecommunications issue
13.3.5		TVNZ not allowed to catch the Knowledge Wave
13.4		Broadband roll-out in the regions
13.4.1		Introduction
13.4.2		Project PROBE
13.4.3		Southland the first to make a choice
13.4.4		ThePacific.Net
13.4.5		Other initiatives
13.4.6		Regional developments - 2001/2002
13.5		Providers and solutions
13.5.1		Broadband providers
13.5.2		Technologies and solutions
13.5.3		DSL services
13.5.4		Optical communications
13.6		Wireless broadband
13.6.1		Market overview
13.6.2		Wireless Internet
13.6.3		Satellite
13.6.4		Major players
14.		E-COMMERCE
14.1		Overview 2003-2004
14.1.1		The state of E-New Zealand
14.1.2		The E-market in 2003
14.1.3		EFTPOS
14.2		E-Government 2003-2004
14.2.1		Overview
14.2.2		E-government developments in 2002
14.3		Education, Teleshopping and Telebanking
14.3.1		E-education in 2003
14.3.2		Teleshopping on the rise in 2003
14.3.3		Telebanking
15.		WIRELESS COMMUNICATIONS
15.1		Overview
15.1.1		Massive shake-up of the New Zealand telco market underway
15.1.2		Market overview
15.1.3		Statistical overview
15.1.4		Changes in the mobile market - 2003
15.1.5		Historical background
15.2		Major mobile operators
15.2.1		Major mobile operators - overview
15.2.2		Telecom Mobile
15.2.3		Vodafone NZ
15.2.4		TelstraClear
15.2.5		Econet Wireless New Zealand
15.2.6		Vendors
15.3		Mobile services
15.3.1		New services drive growth
15.3.2		Not just a phone anymore
15.3.3		Texting
15.3.4		WAP
15.3.5		Vodafone NZ
15.3.6		Telecom mobile
15.3.7		Prepaid cards
15.4		Spectrum
15.4.1		Overview
15.4.2		The Radiocommunications Act 1989
15.4.3		Spectrum auctions
15.4.4		Unlicensed spectrum
15.5		Third generation (3G) mobile
15.5.1		Overview
15.5.2		Vodafone announces plans for 3G network
15.5.3		TelstraClear targets new network
15.5.4		NZ 13th in 3G readiness
15.5.5		2.5G: A stepping stone
15.5.6		CallPlus enters 3G fray
15.6		Trunk Mobile radio (TMR)
15.6.1		Introduction
15.6.2		TeamTalk buys Telecom's mobile radio business
15.7		Mobile data
15.7.1		Market overview
15.7.2		Mobile data services
15.7.3		Mobile data networks
15.7.4		Dedicated mobile data
16.		BROADCASTING MARKET
16.1		Overview
16.2		Kiwi viewers generally happy
16.3		Changing face of television in 2002 and 2003
16.4		Historical background
16.4.1		Technological changes
16.4.2		Competition arrives
16.5		More local programming
16.6		Competition for viewers
16.6.1		Prime hits highest ever viewing figures
16.6.2		More audience measured
16.6.3		Record viewers for America's Cup finale
16.6.4		Internet versus TV
16.6.5		TV3 No.1 in Auckland
16.7		Advertising
16.7.1		Rates rise for 2003
16.7.2		Advertising revenue up in 2002
16.7.3		TV ads go digital
16.7.4		Revenues down in 2002
16.8		Regulation - an open market with public funding
16.8.1		Public Broadcasting Charter
16.8.2		Beyond the Broadcasting Corporation of NZ
16.8.3		Broadcasting Act
16.8.4		The Broadcasting Standards Authority
16.8.5		New Zealand On Air /Irirangi Te Motu
16.8.6		Television Broadcasters' Council
16.8.7		Te Mangai Paho
16.9		Television and Radio
16.9.1		Free-to-Air TV
16.9.2		Digital TV
16.9.3		Pay and cable TV
16.9.4		Radio
16.10		Major players
16.10.1		Television New Zealand (TVNZ)
16.10.2		Sky Network Television
16.10.3		CanWest - TV3 and TV4
16.10.4		Prime Television New Zealand
16.10.5		TelstraClear
16.10.6		Totaliser Agency Board (TAB)
16.10.7		Regional television
16.11		Teletext and captioning
16.11.1		Teletext
16.11.2		Captioning
17.