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Help
These are some of the most commonly asked questions and problems encountered by Telecoms.com users.
Accessing the site
Problems accessing content
Email Alerts
Using the site
Buying products through the site
Accessing the site
Registering to Telecoms.com is a quick and simple process. There is no charge to register and gives you full access to our complete magazine archive, directories, white paper resources and industry announcements.
You can register by using the register button located on the top horizontal navigation bar of the homepage. The process should take less than two minutes. To create an account we only need you to provide us with some of your contact details, a username and password.
If you have lost or forgotten your password we will send you it by e-mail. If you know your user name click here to receive your password. If your e-mail address has changed since you completed the registration form or you do not know your user name, please call our customer service department on +44 20 7017 5534 or fax +44 20 7017 4783 Monday to Friday 9.00 am to 18.00 pm GMT or send us an e-mail on telecoms.enquiries@informa.com
If after ensuring you are using the correct username and password you experience difficulties logging on to the site, please contact our customer service department on +44 20 7017 5534 or fax +44 20 7017 4783 Monday to Friday 9.00 am to 18.00 pm GMT or send us an e-mail on telecoms.enquiries@informa.com
If you know your existing password then you will be able to amend your personal details and change your password by entering my account and following the change my personal details / password process.
If you don't know your password then see the section entitled "How do I retrieve my password?" above.
What is a Cookie?
A Cookie is message given to a Web browser by a Web server. The browser stores the message in a text file. The message is then sent back to the server every time the browser requests a page from the server.
Can I control Cookies?
Cookies can be controlled in the following ways;
- Your browser can notify you every time a server attempts to place a cookie on your hard drive, with the option to decline them
- You can configure your browser to automatically accept Cookies
- You can configure your browser to not accept Cookies
Site Specific Cookie Configuration
Upon registering a Cookie will be set to automatically log you in every time you visit the site. Enabling Cookies will benefit the user experience as Telecoms.com use them to store other information about the user profile such as the article clipboard and the save searches feature.
Browser Specific Cookie Configuration
Please refer to the help files within your particular browser for instruction.
Problems accessing content
To subscribe to the mobile@telecoms.com email service, please click here.
To get access to our newsletter titles (including 3G Mobile, Global Mobile and Mobile Communications) you must have a subscription. Click here for a list of our Premium titles and click on any titles for details about how you can get access.
If you would like access for a group of individuals, either within your department or across the company, this can be fulfilled via our Corporate Accounts division. This group deals with multiple user licenses and corporate unlimited access. Full corporate site licenses can be fulfilled straight to your intranet or we can arrange an extranet solution, we also tailor solutions for your specific requirements. Please contact Corporate Accounts for further information and for specific quotes:
UK:
Tel: +44 (0) 20 7017 5555
US:
Tel: +1 508 453 489
If you are a single user then you can complete this online by going to the telecoms.com/shop, find the product you wish to renew and follow the renewal instructions. If you are renewing the subscriptions of more than three users then please contact one of the members of our sales team:
UK:
Tel: +44 (0) 20 7017 5555
US:
Tel: +1 508 453 489
Click here to view the terms and conditions of use
Email Alerts
We provide you with a selection of email services to send you the latest information direct to your inbox. These include:
- Publication Alerts: These email alerts let you know the moment the latest issue of your publications are available
- Mobile@telecoms.com: our daily news announcement service bringing you a concise round-up of the most important happenings in the telecoms market at a glance.
- A Week in Wireless: our weekly round up of the main happenings in the mobile market written by the unique editorial talent behind Mobile Communications International
How do I start or stop receiving them?
To use the e-mail alert facility you must first be logged in. Upon clicking on the 'my account' icon go to the alerts section and check the publications for which you wish to receive notification. When you have selected all the publications of which you wish to be notified click the update button.
How do I view a PDF file?
Click on the Download PDF link on the document page. If your browser offers a choice, choose View File.
Note: In order to view PDF files using a browser plug-in, you must have Netscape Navigator 4x or higher, or Internet Explorer 4x or higher.
Using the site
There are three search options:
- Simple search box (top right of the site)
- Search: The most commonly used search criteria including Boolean logic
- Advanced Search: granular and numerous search criteria designed for professional researchers. Click here to go to advanced search
Articles that meet your search criteria that you can access have a light background. Articles that you cannot access appear on a dark background. You can specify that you only search articles that you can access in the search options screen.
If you have access to the content in the search results you can select multiple articles for quick printing.
How do I save my publication searches?
Subscribers have the option to save their search queries for future use in the 'my account' tools section. This can be performed when the user defines the search criteria or once the results have been returned. You can save up to 30 search queries.
Searching within the shop
There are two options to search the products available in the shop:
- Simple search: this searches the marketing descriptions of all the products in the shop
- Advanced search: this allows you to use more search options when searching the marketing descriptions of the products in the shop
The 'article clipboard' is a useful tool that allows you to drag article headlines of interest to the clipboard as you come across them. The clipboard can store up to 10 articles against the user details so will be available when you return to the site. To add an article to the clipboard, just position your mouse on the headline of the article, and then hold you right button down then drag and drop the headline into the grey shaded area on the clipboard. To remove a headline, simply drag and drop the article onto the rubbish bin below the shaded area.
'My bookmarks' is a handy feature available to registered users that provides a quick way to add your favourite links to help you navigate around the site effortlessly. For example, you can bookmark direct access to the latest issue of your favourite newsletter and a quick link to the latest analysis articles on a chosen industry subject area. To add a bookmark, simply navigate to the page you wish to bookmark, and then click "ADD THIS PAGE". To remove bookmarks, click the "remove bookmarks" link and then select the bookmarks to be removed.
Our directories provide comprehensive, accurate and up to date global and regional telecoms industry intelligence. The Telecoms.com directory service allows users to browse the directories or search for specific information. Searches can be conducted either upon individuals or organisations. For example you could perform a search upon all GSM operator companies within Asia, or a specific nature of business across mobile operator companies within Germany. You can add your own company listings to a directory if you feel it should be included at no cost. There are also sponsorship opportunities to give your listing more visibility - please see the directories section for more details.
The new "navigation" menu was designed to allow you to get directly to content, products and services quickly and easily. You will notice that the first part of the menu is channel specific and allows you to browse the channel subject areas (Commercial Issues > Markets & Strategy or Hardware > Devices etc), types of article (news, statistics, profile etc) and relevant products.
The second part of the menu remains constant when viewed anywhere from the site and empowers the user to navigate products by access (registered level), Informa Telecoms & Media Group products and services and by business brand (Baskerville, ARC Group etc).
When you see an arrow on the menu, if you hover on it, and then move your mouse to the right you will be able to drill into more detailed options.
There could be occasions when you may experience access problems if you have just subscribed to a new product or service. In some cases access to new content can take up to an hour to take effect.
This problem can be resolved by deleting your Cookie and logging back into the site, but please note this will also delete any other profile information such as saved search queries, articles or bookmarks for the site.
Buying products through the site
If you are a single user then you can complete this online by going to my account / my subscriptions and follow the renewal process. If you are renewing the subscriptions of more than three users then please contact one of the members of our sales team;
To make it easier, if you already have products in your basket, we will only present the pricing options to you that are in the same currency as the ones in your basket.
"My Basket" is your shopping kart into which you can store products and services before you choose to purchase them. Items stay in your basket for 6 months.
Adding items
When looking at a product in the shop that you want to add to your basket, click on the "Add this to your basket" which will appear on the right hand side. When you add an item to your basket you do not commit to buying it.
Removing items
Items can be removed at any time from your basket by clicking on the "My Basket" link in the top horizontal navigation and then click "delete" for the item you wish to remove.
If you have ordered a product, and would like to check the status of your order, please call our customer service department on +44 20 7017 5534 or fax +44 20 7017 4783 Monday to Friday 9.00 am to 18.00 pm GMT or send us an e-mail on telecoms.enquiries@informa.com
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